Like to Make a Complaint ?

If feel our service has been substandard at any time during your experience, we encourage you to contact us and leave feedback. Our customer service team are always happy to help and we’ll do our upmost best to ensure your queries and concerns are dealt with effectively.

Our aim is to give the highest possible standard of service. We would like you to tell us what you think about the service we provide at this pharmacy.

If you have any comments, suggestions or complaints, please speak to a member of staff.

We welcome any general comments about the services we provide and any suggestions of ways in which we can improve our services to you.

We operate a complaints procedure as part of the NHS system for dealing with complaints. Our system meets national criteria. Our Pharmacist will give you further information.

You may also seek advice from the local Patient Advice and Liaison Service (PALS). PALS are not part of the complaints procedure itself but they might be able to resolve your concerns informally or they can tell you more about the complaints procedure and independent complaints advocacy services.

Moorfields At Mile End Hospital

Contact Telephone Number: 020 7566 2325

Address: Bancroft Road, London, Greater London, E1 4DG

An independent complaints advocacy service (ICAS) is available to provide advice and support for people who wish to complain about the NHS

ICAS LONDON

0300 456 2370

www.pohwer.net

In order to submit a successful complaint, you will need to be clear about your complaint so we have enough information to investigate your claims. Upon receiving your complaint one of our team will one of our complaints team will contact you with a resolution or an explanation. This can either be via email or via a phone conversation. In

All complaints are logged and recorded so we are able to; keep track of the types of problems our customers face, find the best way to resolve them and record how long it took to deal with them.

If you’re still unsatisfied with the eventual outcome or are not happy with the way your complaint has been dealt with you can contact the GPhC who may be able to provide support: